Terms and Conditions for EvaCares

2.1. Key Features

• Regular automated check-in calls with Eva.
• Wellness monitoring (mood, pain, medication adherence, etc.).
• A dashboard for Subscribers with call summaries and trend analysis.
• The ability for Eva to detect potential emergencies and alert designated contacts.

3.1. User Eligibility

Our Service is designed exclusively for Users who are able to understand the service and provide their own informed consent. By signing up, you, the Subscriber, confirm that the intended User meets this requirement.

We do not offer the Service to individuals who lack the mental capacity to provide their own consent. You agree not to sign up any individual who does not meet this eligibility criterion.

3.2. Obtaining User Consent (A Mandatory Prerequisite)

Our service involves processing sensitive health data. Under UK law, we must obtain explicit consent directly from the User before the Service can begin. Our process is as follows:

1. Direct Consent Call: After you sign up, we will perform a recorded onboarding call with the User to explain the service in simple terms and obtain their clear, explicit consent.

The Service for the User will not begin, and regular AI calls will not be made, until this direct consent is obtained and recorded. If the User does not provide consent, we will inform you and your subscription will be cancelled.

3.3. Free Trial

We may offer a free trial. The trial period and its conditions will be specified at the time of the offer. You must provide valid payment details to start the trial. If you do not cancel before the end of the trial, your chosen subscription plan will automatically begin, and your payment method will be charged.

3.4. Subscription and Billing

• Billing Cycle: We offer monthly and annual billing cycles. Your subscription will automatically renew at the end of each cycle unless cancelled.
• Payment: We use Stripe to securely process payments. You agree to provide and maintain valid payment information.
• Price Changes: We reserve the right to change our subscription prices. We will provide you with at least 30 days' notice before any price changes take effect.

3.5. Cancellation

You may cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of the current billing cycle. Access to the Service will continue until the end of that period. No refunds are provided for partial subscription periods.

3.6. Cooling-Off Period

You have a statutory 14-day "cooling-off" period from the date of your initial purchase. During this time, you may cancel and receive a full refund, provided the Service has not been activated by the User providing consent.

4.1. Accurate Information

You agree to provide accurate and complete information when creating your account, including your contact details, the User's contact details, and the details of any emergency contacts.

4.2. Emergency Contacts

You are responsible for informing your designated emergency contacts that they are listed as such and confirming that they are willing to be contacted by EvaCares in a potential emergency.

4.3. Lawful Use

You agree to use the Service only for its intended purpose and in accordance with these Terms and all applicable laws.